12-MONTH TECHNOLOGY CARE
Build.
Launch.
Stay Supported.
Technology should not become someone else's problem the day it goes live.
AutoSol's 12-Month Technology Care offering provides structured post-launch technical support for eligible projects — so your investment keeps moving forward.
Available as part of selected project engagements.
WHY THIS MATTERS
Your project should not be left alone after launch.
Launching software is only one part of the journey. Teams may need help understanding issues, making small adjustments, handling deployment questions or deciding what should come next.
Our 12-Month Technology Care approach is designed to provide continuity after delivery — not to promise unlimited development, but to ensure your team has a clear point of technical support.
THE FULL JOURNEY
From plan to post-launch care.
WHAT IS INCLUDED
What Technology Care covers.
Support scope, response expectations and included maintenance activities are defined in the project agreement.
Bug & Issue Support
Support for identifying and resolving bugs related to the delivered project scope.
Technical Guidance
Help with technical questions related to the delivered solution.
Deployment Assistance
Support with deployment-related issues for the delivered application where applicable.
Minor Adjustments
Reasonable minor configuration or content-related adjustments within the agreed support scope.
Maintenance Guidance
Ongoing guidance for keeping the delivered system maintained.
Project Continuity
A support relationship that gives the client a clear point of technical continuity after launch.
HOW SUPPORT WORKS
A clear resolution process.
IMPORTANT SCOPE BOUNDARY
What is not included.
To keep the offer honest and clearly scoped — the following are outside the standard 12-Month Technology Care period. These may be handled separately depending on the project agreement.
PROJECT CONTINUITY
What you get with 12-Month Care.
ONE YEAR OF CONTINUITY
Clear support scope for twelve months after delivery.
PROJECT CONTEXT
The team already understands the solution that was delivered.
TECHNICAL GUIDANCE
Support when questions arise or issues need attention.
MAINTENANCE MINDSET
Keep the delivered system moving forward.
FUTURE-READY
A clearer path for future improvements and next steps.
FREQUENTLY ASKED
Technology Care questions.
Is 12-Month Technology Care included with every project?
Support availability and scope depend on the project agreement. The Technology Care plan can be included for eligible engagements.
Does support include new features?
The support period is primarily intended for technical support, issue resolution and agreed maintenance. New major features or scope changes may be handled separately.
Does it include unlimited development?
No. The included support scope is defined in the project agreement.
Can we continue working with AutoSol after the support period?
Yes. Future maintenance, improvements, new features or additional technology work can be discussed separately.
OUR APPROACH
Our relationship does not have to end when the project goes live.